1. General
These Terms and Conditions ("Terms") govern the use of this website and the purchase of products offered by SONDER COFFEE DOO, a coffee roastery registered in the Republic of Serbia (PIB: 114924139, MB: 22091328 / Srbija, Beograd (Stari Grad), Zorza Klemansoa 27v) ("we", "us", "the Seller").
By placing an order or subscribing to a delivery plan, you ("the Customer") agree to these Terms in full. If you do not agree, please do not use this website.
These Terms are governed by the laws of the Republic of Serbia, in particular the Law on Obligations (Zakon o obligacionim odnosima) and the Law on Consumer Protection (Zakon o zaštiti potrošača).

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2. Products
2.1 Coffee We offer freshly roasted coffee in various origins, blends, roast profiles, and grind options. Product descriptions, weights, and prices are displayed on each product page. All products are subject to availability.
2.2 Subscription We offer recurring delivery subscriptions ("Subscription") allowing customers to receive coffee at a chosen frequency (e.g. weekly, bi-weekly, monthly). By activating a Subscription you authorize us to charge the selected payment method at each renewal interval. You may pause or cancel your Subscription at any time before the next order is processed (see Section 8).

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3. Orders
3.1 An order placed through the website constitutes an offer to purchase. The contract is formed when we send an order confirmation email.
3.2 We reserve the right to refuse or cancel any order, for example if a product is out of stock, if pricing errors have occurred, or if we suspect fraudulent activity. In such cases, any payment already made will be refunded in full.
3.3 By placing an order, the Customer confirms they are at least 18 years of age.

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4. Prices and Payment
4.1 All prices are displayed in Serbian Dinars (RSD) and include VAT where applicable.
4.2 We accept the following payment methods: [credit/debit card, bank transfer, cash on delivery — specify as applicable].
4.3 Payment is due at the time of order, except where cash on delivery is selected.
4.4 We are not responsible for any additional fees charged by your bank or payment provider.

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5. Delivery
5.1 We deliver within the territory of the Republic of Serbia only.
5.2 Estimated delivery times are [2–5 business days] from the date of dispatch. These are estimates and not guaranteed delivery dates.
5.3 Delivery costs are displayed at checkout before the order is confirmed.
5.4 Risk of loss and title pass to the Customer upon delivery to the address provided at checkout.
5.5 If no one is available to receive the delivery, the courier will leave a notice and attempt redelivery or hold the parcel at a pickup point per the courier's policy.
5.6 We are not liable for delays caused by the courier, incorrect addresses provided by the Customer, customs, force majeure, or other circumstances beyond our control.

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6. Quality and Product Characteristics
6.1 Coffee is a perishable agricultural product. Roast dates and best-before information are indicated on each package. We recommend consuming coffee within the period stated on the packaging.
6.2 Minor variations in color, taste, and aroma between batches are inherent to the nature of specialty coffee and do not constitute a defect.
6.3 Grind settings are approximate. We recommend purchasing whole bean coffee if precision grind size is important to you.

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7. Consumer Rights — Conformity and Complaints
7.1 In accordance with the Law on Consumer Protection of the Republic of Serbia, the Seller is liable for any lack of conformity of goods existing at the time of delivery and becoming apparent within two (2) years of delivery.
7.2 If you receive a product that is damaged, incorrect, or does not conform to the order, you must notify us within 8 days of receiving the goods by contacting info@sondercoffeeroastery.com with your order number, a description of the issue, and photographic evidence where possible.
7.3 For confirmed non-conformity, the Customer is entitled to: repair or replacement of the product; or a proportional price reduction or contract termination, in accordance with applicable law.
7.4 Complaints about perishable goods (e.g. visibly spoiled or incorrectly roasted coffee) must be submitted within 3 days of receipt.
7.5 We will respond to all complaints within 8 days of receipt.

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8. Right of Withdrawal (Consumers)
8.1 If you are purchasing as a consumer (not for business purposes), you have the right to withdraw from the contract without giving any reason within 14 days of receiving the goods, in accordance with the Law on Consumer Protection.
8.2 To exercise this right, notify us at info@sondercoffeeroastery.com before the withdrawal period expires. You may use the standard withdrawal form prescribed by law, though it is not mandatory.
8.3 You must return the goods within 14 days of notifying us of withdrawal. Return shipping costs are borne by the Customer unless otherwise agreed.
8.4 We will refund the purchase price, including standard delivery costs, within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier.
8.5 Exceptions. The right of withdrawal does not apply to:
Goods that are liable to deteriorate or expire rapidly (freshly roasted coffee already opened or past its sealed state)
Subscription orders already dispatched for the current period
Custom or made-to-order items (e.g. personalized blends)

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9. Subscription — Cancellation and Modifications
9.1 You may cancel or pause your Subscription at any time through your account settings or by contacting us, provided the cancellation is received before the next order processing date.
9.2 Cancellations received after an order has been processed apply to the following billing cycle. Already-dispatched orders cannot be cancelled.
9.3 We reserve the right to modify Subscription pricing with at least 30 days' notice before the new price takes effect. You may cancel without charge during this notice period.

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10. Intellectual Property
All content on this website — including text, photographs, graphics, logos, and roast profiles — is the property of SONDER COFFEE DOO or its licensors and is protected by applicable intellectual property law. Reproduction or commercial use without prior written permission is prohibited.

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11. Limitation of Liability
To the maximum extent permitted by law, our liability for any claim arising from the use of this website or purchase of our products is limited to the value of the order in question. We are not liable for indirect, consequential, or incidental damages.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

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12. Dispute Resolution
12.1 In the event of a dispute, we encourage you to contact us first at info@sondercoffeeroastery.com . We will make every effort to resolve the matter amicably.
12.2 Consumer disputes may also be submitted to the relevant consumer protection bodies in Serbia or to online dispute resolution platforms.
12.3 These Terms are governed by the law of the Republic of Serbia. Any unresolved disputes shall be subject to the jurisdiction of the competent court in Belgrade, Serbia.

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13. Changes to These Terms
We may update these Terms from time to time. The current version is always published on this page with the date of last update. Continued use of the website or active Subscriptions after an update constitutes acceptance of the revised Terms.