1. Delivery Area
We ship within the territory of the Republic of Serbia only. We do not currently offer international shipping.

 

2. Shipping Methods and Costs
Courier delivery / 500 RSD (Belgrade) / 2–5 business days
Free shipping (orders over 5000 RSD) / 2–5 business days
In-store pickup / Free / Ready same or next business day

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Shipping costs are calculated and displayed at checkout before payment is confirmed.

 

3. Free Shipping
Free shipping is applied automatically to all orders with a total value of 5000 RSD or more (after any discounts, before delivery costs). Subscription orders qualify for free shipping if the per-shipment value meets this threshold.

 

4. In-Store Pickup

You may collect your order at one of our partner café locations. When choosing pickup at checkout, you can pay in one of two ways:
Pay online - complete your payment on the website. Your order will be ready for pickup within 1–2 business days. Just show your confirmation email at the café.
Pay at the café - reserve your items online and pay in cash or by card directly at the café when you collect. Your reservation will be ready within 1–2 business days.
Once your order or reservation is ready, you will receive an email notification. Orders not collected within [7 days] of the notification will be cancelled (and refunded, where payment was made online).
 

 

5. Order Processing
Orders are processed on business days (Monday–Friday, excluding public holidays in Serbia). Orders placed before [cut-off time, e.g. 12:00] are typically dispatched the same day. Orders placed after the cut-off or on weekends are dispatched the next business day.
During periods of high demand (e.g. holiday seasons or new release drops), processing may take an additional 1–2 business days. We will notify you if there is a significant delay.

 

6. Delivery Timeframes
Estimated delivery is 2–5 business days from dispatch, depending on your location within Serbia. Major urban centers (Belgrade, Novi Sad, Niš) are typically at the lower end of this range; more remote areas may take longer.
These are estimates provided by our courier partners and are not guaranteed delivery dates. We are not liable for delays caused by the courier, incorrect addresses, force majeure, or other circumstances beyond our control.

 

7. Tracking
Once your order is dispatched, you will receive a tracking number by email or SMS. You can use this to follow your shipment directly on the courier's website.

 

8. Receiving Your Order
Please inspect your parcel upon delivery. If the packaging is visibly damaged, note this with the courier at the time of receipt and contact us at info@sondercoffeeroastery.com within 3 days. If no one is available to receive the delivery, the courier will leave a notice and either attempt redelivery or hold the parcel at a nearby pickup point per the courier's standard procedure.

 

9. Failed Delivery and Returned Parcels
If a parcel is returned to us due to an incorrect address, failed delivery attempts, or non-collection, we will contact you to arrange reshipment. Additional shipping costs for reshipment are borne by the Customer. If reshipment is not arranged within [14 days], the order will be cancelled and refunded minus the original shipping cost.

 

10. Freshness and Packaging
All coffee is roasted to order or in small batches and packed in sealed, valve-equipped bags to preserve freshness during transit. We recommend storing coffee in a cool, dry place away from direct sunlight upon receipt.

 

11. Subscriptions
Subscription shipments follow the same shipping policy as regular orders. Your dispatch date is determined by your chosen delivery frequency and the processing cut-off described in Section 5. You will receive a dispatch notification for each subscription shipment.

 

12. Contact
For any questions about your shipment, contact us at info@sondercoffeeroastery.com or +381 694559377, Monday–Friday [09:00-18:00].